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I

Question:

I want to re-watch a tour.

(Last edited: Thursday, 21 September 2023, 10:02 PM)
Answer:

If you want to re-watch a tour, navigate to the page where the tour you wish to re-watch was located. Open the user menu, top right next to your profile image. And at the bottom of the menu it will say "rest tour on this page". If the tour does not immediately begin, refresh the page.

Question:

I'm being told I need a subscription what does this mean?

(Last edited: Thursday, 21 September 2023, 10:02 PM)
Answer:
Your access to APOAonline is very limited without an active subscription. To get the most out of the platform you will need to be subscribed to either the APOA itself or one of its sub sections. You can view all our subscription options by clicking here.
Question:

I'm Not Receiving Notifications

(Last edited: Thursday, 13 June 2024, 1:00 PM)
Answer:

If you're not getting notifications that you expect to be receiving, their might be an issue with your notification preferences.

You can change your preferences by clicking your user icon, in the top right and selecting preferences. 

Under User Account you will see many options including Forum preferences, Message preferences and Notification preferences.

Check that the notification you expect to be receiving is checked for the method of reception you desire.

Also check that the source of the notification is configured to send them. For instance you must be subscribed to a forum to receive notifications. If you are not receiving them then you may not be subscribed.

Question:

It says I'm not approved for my membership category what does this mean?

(Last edited: Thursday, 21 September 2023, 10:02 PM)
Answer:
This means we don't currently have a record of your membership based on the category you selected. If you were a pre-existing member before you signed up to APOAonline then your membership category should have been carried across if you are still getting these messages then fill in the form here. If you were not a member of APOA before joining APOAonline then you will have to first subscribe to the APOA Subscription, which will grant you membership.